联想与精益六西格玛.ppt

What is Lean Six Sigma ? 何谓 Metrics（标尺，制度，质量体系） Methodology （策略，方法论） Management System （管理系统） What is Lenovo’s LSS Model? 联想模型 LSS Help Develop PEOPLE Success: what is your color ? “成功” 是什么颜色？ LSS = The gene for success 成功的基因 Page * Contents ? 2008 Lenovo and ZHENYA HUANG 题目： Lenovo and Lean Six Sigma 联想与精益六西格玛 演讲嘉宾： Jon Huang (黄震亚), PMP, MBA, MS Lenovo Global Lean Six Sigma Director, Master Black Belt 时间： Nov 14, 2008 Philosophy We don’t know what we don’t know. 无法知道不知道的 can’t measure 不可测? don’t know much 知之不多 don’t know much 知之不多? can’t control 不可控 can’t control it 不可控? at the mercy of chance 冀望好运 Myth 谜一样的精益六西格玛 Science Art Magic 1. Define What’s the problem? 问题如何? Who can fix it?谁能解决？ What’s the process? 过程如何？ 2. Measure Can I explain a problemwith data? 我可否用数据解释问题？ 3. Analyze What’s the real problem? 真正的问题是什么 4. Improve Let’s improve the process! 让我们改进过程 6. Share Tell others 分享 5. Control Did we improve? 有改进？ Did we save money? 有节省？ LSS Model Business Challenges 业务挑战 Serviceability Cost Quality New Product Development Product Quality Complexity Reduction Supply Chain Optimization Competition Technology Forgot my password Customer Expectations Can’t find AC outlet Hit ! And broken ! Tires fingers My OS doesn’t boot ! My customer presentation a hour from now ! I erased my presentation by mistake! Hung by ESD Still heavy and big Opps, Coffee on keyboard ! Business Impact YB GB BB MBB Teach and Coach Mentor and Consult Strategize LSS Belt Growth Path Learner User Try Tools Expert Execution Result Capability A Problem Solving Methodology DMAICS 解决问题的方法论 An Integral Part of Business Management System 管理体系的有机组分 Winning Culture Financials:LSS ? The Way We Do Work Business Impact Lenovo’s LSS Direction LSS Capability Global Direction 全球导向 (with guidance from Steering Committee) Local Execution 地区实施 (By, In and For the Businesses) Strengthen Business Alignment 业务匹配 Formalize Governance Process 管理机制 Mobilize LSS Teams Cultu