埃森哲：组行为模块解析.pptVIP

? FESTO, KLI, C-MBA 1, 99.19.01 Marketing_OH_d_990720 Module Overheads 模块解析 一些基本概念的回顾 Recommendation for Managers:给管理人员的建议： OB is most influential on the career, take it serious! 组织行为学是对您事业发展最有影响力的学科，请认真对待！ Managers without OB are equipped with power tools but are without the electric cord to use them. 管理人员若不具备组织管理能力，就如拥有电动工具但没有电线而不能使用 OB has high influence on the future of your business. 组织管理将很大程度地影响您的业务前景 OB is doing not theory 组织管理是实践而非理论 C-MBA? Organizational Behavior Topics C-MBA? 组织行为学主要论题 The OB Problem-Solving Model解决问题的模式 Three Step Technique 三个步骤 Problem Definition 问题识别 Analysis 分析 Action Plan 制订行动计划 Monitoring 监控 The OB Problem-Solving Model解决问题的模式｀ Three Step Technique 三个步骤 Problem Definition 问题识别 Want Got Gaps 寻找差距和距离 Level of Problems 问题的性质和层次 Source Problems and Causal Chains 问题的根源和因果关系 The OB Problem-Solving Model解决问题的模式 Three Step Technique 三个步骤 Problem Definition 问题识别 Analysis: understand causes 分析：理解起因 Why do they exist? 它们为什么存在？ What environmental factor play a role? 哪些环境因素在起作用 Cultural factors, History, Education 文化因素，历史，教育 The OB Problem-Solving Model解决问题的模式 Three Step Technique 三个步骤 Problem Definition 问题识别 Analysis 分析 Action Plan 制订行动计划 1. Set Specific Goals 制订具体目标 2. Define Activities, Resources Needed, Responsibilities 确定行动内容、所需资源和责任 3. Set a Timetable for Action 制订一个行动时刻表 4. Forecast Outcomes, Develop Contingencies 预测结果，制订应变方案 5. Formulate a Detailed Plan of Action in Time Sequence 按时间顺序制订详细的行动计划 6. Implement, Supervise Execution, and Evaluate Based on Goals 以具体目标为基础，实施、监督执行并作出评估 Total Quality Management TQM总体质量管理 Deming Circle C-MBA? Organizational Behavior Topics C-MBA? 组织行为学主要论题 Psychology: The APCFB Model心理学科：APCFB模式 Assumptions 假设 Perceptions 理解 Conclusions 结论 Feelings 感觉 Behaviors 行为 C-MBA? Organizational Behavior Topics C-MBA? 组织行为学主要论题 Expectancy Theory of Motivation激励的期望理论 Motivation 激励 = Expectation of Work will lead to Performance 对工作绩效的期望 x Expectation Performance will lead to