Outcomes Evaluation in Academic Law Libraries在高校图书馆的的的结果评价.pptVIP

Outcomes Evaluation in Academic Law Libraries Outline/Agenda What is it? Why should you care? How do you do it? Other questions? What is “Good?” How Much? How Many? How Economical? How Prompt? How Accurate? How Responsive? How Well? How Valuable? How Reliable? How Courteous? How Satisfied? Types of Measures Inputs: resources that a library dedicates to a program Outputs: use of library resources Service Quality: “gap model” Satisfaction: overall emotional and personal reaction to program Outcomes: changes that resulted from the program; “impact” of program Q: How do you determine the value of an academic law library? A: Size Matters! Recent Trends in Academia 1998 Amendments to Higher Education Act of 1965, Pub. L. 105-244, 112 Stat. 1581 Regional Accrediting Bodies Funding agencies Professional associations Change on the horizon? Calls for changes in legal education ABA Task Force on Law Schools and the Profession, MacCrate Report (1989) Gregory Munro’s Outcomes Assessment in Law Schools (2001) Regional Accrediting Bodies Recognition process Proposed Standards for Approval of Law Schools The Bigger Picture . . . No one believes volume counts and budgets are adequate measures No one can afford to keep growing Leads to improved services Good tool for resource allocation Allows us to tell the library’s story . . . Overview of Outcomes Evaluation Process Step One: Choose a program to evaluate Step Two: Decide how to collect data Step Three: Collect the data Step Four: Analyze and interpret results Step Five: Use the results Step One: Choose a Program to Evaluate Focus on a single program/service Write down the context surrounding the program Inputs? Outputs? Patrons? Desired outcomes? Step Two: Decide How to Collect Data Best Method: situational, but usually a combination of several methods Questions: What are you trying to measure? For what purpose will the data be used? What are your resources? (mo