OUTCOMES MANAGEMENT TNgov的的结果管理tngov.docVIP

OUTCOMES MANAGEMENT AND STRATEGIC PLANNING REPORT EXECUTIVE SUMMARY Tennessee Rehabilitation Center Smyrna, Tennessee Fiscal Year 2009 Submitted by David Holmes, Superintendent ANNUAL OUTCOMES MANAGEMENT AND STRATEGIC PLANNING REPORT 2009 PURPOSE OF THE ANNUAL REPORT An Annual Outcomes Management and Strategic Planning Report is produced in order to provide a detailed summary of TRC operations, program outcomes, satisfaction with services provided and strategic planning initiatives for improvement purposes. Program and operational improvements are based upon outcomes and stakeholder input. This annual report provides an analysis and overall assessment of data collected to include measurable program outcomes, stakeholder input, facility operations observations, and other information and input obtained that is used to help guide TRC management in making needed improvements. The annual report also provides a means for stakeholders to review TRC operations, outcomes and strategically planned improvements. It is the desire of TRC management that the Annual Outcomes Management and Strategic Planning Report be used as a management tool in providing guidance in strategic planning, preparation, and positioning of TRC programs and services for future growth, optimum productivity and maximum effectiveness and efficiency in meeting the needs of clients served. INTRODUCTION The Tennessee Rehabilitation Center (TRC) continues to provide comprehensive rehabilitation services within a residential campus setting as well as off campus to individuals with the most severe disabilities served by the Division of Rehabilitation Services. All clients referred to TRC and that receive services are clients of the Division of Rehabilitation Services (DRS). These clients must meet specific eligibility criteria established by the Division of Rehabilitation Services in order to receive a plan of rehabilitation services tailored to meet their individual needs that will lead to employment