酒店商务中心员工-培训手册.docVIP

Business Center TABLE OF CONTENTS Part One Part 1 ?Welcome Letter From Director of Rooms Page 03 ?Departmental Organization Chart Page 04 Part 2 ? BC Vision Mission Page05 ? BC Tariff Page06 ? Job Description BC Supervisor Page 07 BC Clerk Page 11 ? Standard Operating Procedures Outgoing fax Page 13 Photocopy Service Page 15 Typing Service Page 18 Lamination Service Page 20 Binding Service Page 22 Translation Service Page 24 Express Service Page 27 Equipment Rental Service Page 30 Inter-net Service Page 33 E-mail Service Page 35 Telephone Service Page 36 Bus Ticket Service Page 38 Ferry Ticket Service Page 41 Confirm Change air ticket Page 43 Duty Description Page 45 Part 3 ? Priority Club Reward Page 48 ? Terminology Page 51 Part 4 ? Acknowledgement letter by employee Page 57 Dear team member, Firstly, a very warm welcome to the Crowne Plaza Shenzhen as part of Front Office Department. Our key to success depends very much on your positive attitude, creative flair and eye to details. We are committed to develop people through knowledge enlarging, skill training and workforce motivation. Your remarkable contribution in Front Office Department will be greatly appreciated. 真诚欢迎您加入深圳威尼斯皇冠假日酒店，成为酒店前厅部的成员。你们积极的工作态度，创造性的思维及细致周到的服务，将是我们取得成功的关键因素。我们激励员工通过不断的学习和培训，来丰富专业知识，改善服务技巧，提高劳动生产力，最终取得整体前厅部的成功。 I wish you a pleasant and fruitful working experience at Front Office Department. 祝愿您在这个团队里工作愉快，并获得宝贵的工作经历。 Yours truly, 此致 FRONT OFFICE ORGANIZATION CHART Business Center Concept 商务中心的定义 Business Center is an office away from guest’s own office. We also supply the secretary service whenever guest need. 商务中心是客人办公室以外的办公室，在客人没有秘书的情况下也能满足 客人的秘书需求。 Business