use of capability indices to drive part quality（pdf 30）.pdf

46th Annual Fall Technical Conference Use of Capability Indices to Drive Part Quality Betty Rose Xerox Office Printing Business PO Box 1000/MS 60-600 Wilsonville, OR 97070 Phone 503-685-3888 Email betty.rose@ Outline I. Orientation • Technology • The Seven Steps of Quality Management II. Examples of how capability indices are used • Wiper Blade : Qualification steps Quality Plan • Reclaim Assembly : Supplier selection • Pivot Arm : Corrective actions • Foam Roller : Qualification trend charting III. Conclusion Xerox Office Printing Business Wilsonville OR Phaser 8200 introduced Spring 2002 Office Network Printer, Tektronix by Xerox 16 ppm Full Color, 1200 dpi Photo Mode Motivation : Large percentage of purchased parts Supply chain management • managing part quality • meet design intent specifications The Seven Steps of Quality Management Step 1 : Supplier Selection. Identify, evaluate and select suppliers that meet Xerox OPB’s technology, quality, service and total cost objectives. Step 2 : Manufacturing Process Development. Step 3 : Tooling Manufacturing. Develop tooling and fixtures for custom designed parts and modules. Step 4 : Process Qualification Control. Step 5 : Quality Plan. Step 6 : Release to Production. Ensure that all quality management requirements have been satisfied prior to production. Step 7 : Continuous Improvement. Improve quality and lower cost over product life. Step 2