优质护理服务在门诊护理工作中应用效果分析.docVIP

优质护理服务在门诊护理工作中的应用效果分析 　　[摘要] 目的 探讨优质护理服务在门诊护理工作中的应用效果，旨在提升门诊护理工作质量。 方法 本研究选取优质护理前后其中1个月门诊患者为研究对象，自2014年6月开展优质护理活动至今，待活动进入稳定期后，以2014年9月就诊的门诊患者50例为观察组，以2014年1月就诊的门诊患者50例为对照组，比较两组患者治疗前后的SAS评分、护理满意度、入选病例门诊挂号等候时间、辅助检查等候时间。 结果 观察组的护理满意度达98.0%，显著高于对照组76.0%，差异有统计学意义（P0.05）。治疗后，两组患者的SAS评分分别较治疗前显著降低（t=8.342、7.213，P0.05），且观察组治疗后的SAS评分显著低于对照组，差异存在显著性（P0.05）。 结论 在门诊护理工作中开展优质护理服务，有利于提高护理满意度，减少患者的焦虑心理，缩短检查时间，从而进一步提高门诊的护理工作质量。 　　[关键词] 门诊；优质护理；负性情绪；护理满意；等候时间 　　[中图分类号] R473 [文献标识码] B [文章编号] 1673-9701（2015）12-0140-04 　　The application effect of high quality nursing service in outpatient care 　　HAN Yaofang1 ZHOU Guoli2 　　1.Outpatient Department，Zhejiang University Mingzhou Hospital， Ningbo 315104，China；2.Nursing Department，Zhejiang University Mingzhou Hospital， Ningbo 315104，China 　　[Abstract] Objective To explore the application effect of high quality nursing service in outpatient nursing work， to improve the quality of nursing work. Methods This study selected clinic patients as the research object of high quality nursing before and after 1 month， since June 2014 to carry out high quality nursing activities so far， activitied into the stable period，from September 2014 outpatient treatment of 50 cases as the observation group，high quality nursing January 2014 outpatient treatment of 50 cases as the control group， SAS score， nursing satisfaction were compared before and after treatment in the patients of two groups of cases of outpatient registration and the waiting time， waiting time of auxiliary examination were compared. Results Nursing satisfaction results in the observation group was 98.0%， significantly higher than the control group of 76.0%， the difference was statistically significant between two groups （P0.05）. After treatment， two groups of patients with SAS score decreased significantly （t=8.342， t=7.213， P 　　[Key words] Clinic； Quality of nursing care； Negative emotion； Nursing satisfaction； Waiting time 　　门诊是患者与医务人员接触的第一个窗口，具有流动性大、病种复杂、就诊时间不均衡、护理人员与患者接触时间短等特点，易使患