基于使用频率信息技术效用评价分析.docVIP

基于使用频率信息技术效用评价分析 　　 [摘 要]现代信息技术作为知识工作中不可或缺的工具，对知识工作的效率提升以及质量改进等方面已形成一定的共识。然而，由于知识工作体系以及信息技术构成的多样性，不同的知识员工对于各种信息技术的使用效用存在相应的差异。文章对知识员工对于软件系统和网络系统两种信息技术的使用情况进行了实证研究，结论指出，不同的知识员工对于信息技术使用的效用评价存在显著性差异，而这种差异性很大程度上源于知识员工在工作过程中对于信息技术的使用频率。使用频率越高，对于软件系统以及网络的评价越高，认为信息技术已成为工作中的“必需品”；而对于信息技术使用频率较低的知识员工，对信息技术的评价则比较保守，认为信息技术对其工作的辅助作用是有限的。文章的研究为信息技术在不同工作领域中的针对性投资和开发应用以及知识工作的效率提升提供了相应的借鉴。 　　[关键词]信息技术；知识工作；使用频率；效用评价 　　ＤＯＩ：１０．３９６９／ｊ．ｉｓｓｎ．１００８－０８２１．２０１１．０４．０１６ 　　〔中图分类号〕Ｃ９３１.２ 〔文献标识码〕Ａ 〔文章编号〕１００８－０８２１（２０１１）０４－００５６－０６ 　　The Utility Evaluation Analysis of Information 　　Technology Based on its Usage FrequencyYang Dan 　　（Politics and Public Administration School，East China University of Political Science and Law， 　　Shanghai 201620，China） 　　 　　〔Ａｂｓｔｒａｃｔ〕A consensus has been formed that information technology as an indispensable tool for enhancing the efficiency and quality of knowledge work.However,knowledge workers have their own utility evaluation for kinds of information technology as for the diversity of working properties and technical composition.By the empirical research on knowledge worker??s usage of software systems and networks,this paper concluded that,a significant difference existed in the utility evaluation of information technology for different knowledge workers,and this difference was largely due to the different usage frequencies of information technology in the work process.The higher usage frequency of software systems and networks,the higher evaluation for them,and information technology was regarded as a“necessity”for knowledge work.While a lower usage frequency of software systems and networks,the evaluations for information technology were relatively conservative,and the role of information technology in support of their work is limited.The conclusion provided a reference for the focused investment,development and application of information technology for different work fields.Moreover,it also put forward a perspective for the efficiency improvement of kn