护理管理在医院管理中作用.docVIP

护理管理在医院管理中作用 　　摘要：目的 对护理管理在医院管理中的作用进行观察。方法 选取我院自2010年1月~2011年1月150例住院患者作为参考组，针对护理中出现的风险及纠纷，在护理管理中采用绩效管理、风险管理；选取2011年2月~2012年2月收治的150例住院患者作为观察组，观察两组患者护理中护理风险、护理纠纷发生情况及患者对护理满意度。结果 观察组患者护理风险、护理纠纷发生率均明显低于参考组（P0.05）；观察组患者对护理总满意度为93.3%，参考组患者对护理满意度为73.3%，数据比较有统计学意义（P0.05）。结论 在医院管理中加强护理管理，综合加强绩效管理、风险管理等有助于减少护理风险，改善护患纠纷，改善护患关系。 　　关键词：护理管理；风险管理；绩效管理；护理风险；护理纠纷；医院管理 　　The Role of Nursing Management in Hospital Management 　　CAI Chun-hui 　　(Zhuzhou City Hospital of Traditional Chinese Medicine,Zhuzhou 412007,Hunan,China) 　　Abstract：ObjectiveTo observe the role of nursing management in hospital management. MethodsTo select our hospital from January 2010 to January 2011, 150 cases of hospitalized patients as the reference group, for nursing risks and disputes arising from the using performance management in nursing management, risk management; Selection in February 2011 to February 2012, 150 cases of hospitalized patients as observation group, observe two groups of patient care, nursing disputes occur in nursing risk and patient satisfaction with care. ResultsThe incidence of risk of patient care, nursing disputes observation group were significantly lower than the reference group (P 0.05); Observation group of patients to nursing total satisfaction was 93.3%, the reference group of patients to nursing satisfaction was 73.3%, the difference was statistically significant (P 0.05). ConclusionTo strengthen nursing management in the hospital management, integrated to strengthen performance management, risk management helps to reduce nursing risks, such as improving dispute nurses and patients, improve the relationship between nurses and patients. 　　Key words：Nursing management; Risk management; Performance management; Nursing risk; Nursing disputes; Hospital management 　　 　　近年来随着医疗及护理事业的快速发展，护理质量明显提高，然而护理过程中导致的事故及护患纠纷仍有发生，严重影响医院良好的社会形象的建立[1]。护理管理作为医院管理的重要组成部分，如何保证护理人员、物质、相关设备等良好运转，满足患者需要，减少管理失误对于医院更好运转及发展有着重要作用，笔者对我院2010年1月~2012年2月护理管理情况进行研究分析，具体报道如下。 　　1资料与方法 　　1.1一般资料我院自