客户关系管理课程设计——七天连锁酒店hdvo_u6o.docVIP

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客户关系管理课程设计——七天连锁酒店hdvo_u6o.doc

客户关系管理课程设计——七天连锁酒店hdvo_u6o

目录 目录··························································P1 第一章:CRM概论·············································P2 第二章:七天连锁酒店概况······································P3 第三章:所在行业行业分析······································P3 第四章:七天连锁酒店工作流程··································P4 第五章:酒店员工职责··········································P5 第六章:以客户为中心的业务重组································P7 (一)业务流程重组····································P7 (二)客户服务流程重组································P8 第七章:对七天连锁酒店CRM功能模块设计······················P9 (一)客户服务管理·····································P9 (二)客户智能管理··

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