论我国酒店人力资源管理现状和对策研究hrkq_chx.docVIP

学号： 桂 林 航 天 工 业 学 院 酒店管理论文 题 目 论我国酒店人力资源管理现状和对策研究 学 生 系 别 专业班级 指导教师 二○一三年六月二十二日 论我国酒店人力资源管理现状和对策研究 摘 要： 随着改革开放的进一步发展我国酒店如雨后春笋般迅速发展，在硬件设施不断提升的同时，软件设施的建设也更为重要，而人才作为酒店最重要的软件设施，发展则相对滞后，线员工错误不断、态度恶劣简直是置顾客于不顾。缺少技术熟练的员工，面对高人员的流失率，深受其苦的服务业必须向那些与顾客接触的企业注入新的生命力。因此做好人力资源管理，吸引高素质人才显得尤为重要，关系到酒店业的生存和发展。本文试着论证分析酒店人力资源管理在酒店发展中存在的问题，并据此提出一些可行性的对策或建议。 关键词： 酒店；人力资源；管理；服务质量；社会经济效益。 目 录 摘要································································································I 目录································································································II 一、导论·························································································III 1.酒店业的繁荣··········································································III 2.增长的原因··············································································III 3.发展趋势·················································································III 4.酒店业存在的问题·····································································III 二、酒店人力资源管理的基本内涵························································III 1、酒店人力资源管理是对人的管理················································III 2、酒店人力资源管理是全员性管理················································IV 3、酒店人力资源管理是科学化的管理 ············································IV 三、酒店业的人力资源管理现状和问题··················································IV 1、人才流失现象········································································IV 2、人力资源供不应求··································································IV 3、激励措施失效········································································V 4、人力资源部力量薄弱，地位不高················································V 四、酒店人力资源管理的对策