风险管理在护理管理工作中实际应用.docVIP

风险管理在护理管理工作中实际应用 　　doi：10.3969/j.issn.1007-614x.2014.14.98 　　摘 要 目的：对风险管理在护理管理工作中的实际应用进行分析。方法：2011年3月-2013年12月收治患者300例，随机分成护理组与对照组各150例。对照组患者进行常规护理，护理组患者应用护理风险管理。对两组患者的护理效果进行观察分析。结果：护理组患者满意度96.6%，对照组患者满意度74.6%，对比差异具有统计学意义（P0.05）。结论：在护理管理工作中加强风险管理，可以使护士提高责任心，有效减少护理差错的发生，同时解决护理工作中不易被医护人员发现的问题，使医院的整体护理质量得到真正的提升，使患者获得更安全、质量更高的护理服务，早日康复出院。 　　关键词 风险管理 护理管理 护理质量 　　The practical application of risk management in nursing management 　　Liu Qing 　　Ningyang County Hospital of traditional Chinese Medicine of Taian City in Shandong Province，271400 　　Abstract Objective：To explore the practical application of risk management in nursing management.Methods：We selected 300 patients from March 2011 to December 2013.These patients were randomly divided into nursing group and control group with 150 cases in each.Patients in the control group received routine nursing care，while patients in the nursing group received nursing risk management.Nursing Effect of the two groups were observed and analyzed.Results：The satisfaction of nursing group was 96.6%，and the satisfaction of control group was 74.6%.The difference was statistically significant between the two groups（P0.05）.Conclusion：Strengthening of risk management in nursing management，can enhance the sense of responsibility of nurses，and effectively reduce the occurrence of nursing errors.At the same time，it can solve the problem which is not easy to be found by medical staff，improve the overall quality of care in hospital，and provide safe and high quality nursing service to patients，so patients can obtain early rehabilitation and be discharged from hospital. 　　Key words Risk management；Nursing management；The quality of nursing 　　护士在护理工作中对治疗对象的服务称为护理行为。护理行为受制度与操作程序的限制，既要面对不同年龄、不同病情的患者，又要面临各种不同病情多种因素的变化，护理行为是不同于任何服务内容的综合服务，具有极高的风险性。护理管理需要培训护士自身对护理工作有着充分的认识，了解护理工作要承担的巨大风险，在强化护理人员风险意识的同时，加强护士的风险管理，努力将护理风险减到最低。对医院护理工作中存在风险的护理行为，以及护理管理工作方法的开展进行分析，对医院护理工作实行严格的管理措施，对护理人员操作仪器及护理患者的水平进行强化训练，对护理工作进一步规范化管理，开展定期的护理人员风险和法律的教育和科普[1]。我院落实了护理人员高