中国企业员工的关系绩效结构维度的研究.docVIP

中国企业员工的关系绩效结构维度的研究 　　摘 要：关系绩效的概念与结构是关系绩效研究中的核心内容，但目前国外关于关系绩效概念与结构的理论存在很大的分歧和争议，而国内在这方面缺乏针对中国企业的实证研究。本文参考国外文献，结合中国企业实际编制员工关系绩效问卷，并对多家企业的736名员工进行问卷调查，进而对企业员工关系绩效结构维度进行探讨，结果表明我国企业员工关系绩效由人际关系绩效、组织关系绩效、工作关系绩效3个维度构成。?? 　　关键词：关系绩效；关系绩效结构；员工关系绩效；人际关系；组织关系；工作关系?? 　　中图分类号：F272.92 文献标志码：A 文章编号：1674-8131（2010）06-0100-07?? 　　 　　??Research into the Structure Dimension of Employee’s??Contextual Performance in China 　　XIA Fu-bin??a，LU Ping??b?? 　　（a. School of Economics and Management, b. School of Education, Heilongjiang University, Haerbin 150080, China）?? 　　 　　Abstract: The concept and structure of contextual performance is the core content in contextual performance research, however, currently, the theory on concept and structure of contextual performance at abroad has many differences and debates and the lack of empirical research on China’s enterprises in China exists. This paper consults foreign literatures, based on the questionnaires on real employees relation performance of Chinese enterprises, the survey data were collected from 736 managers and employees of companies which were different kinds and from different districts of China. The results show that contextual performance of Chinese employees is a three-dimension construct, comprising interpersonal contextual performance, organizational contextual performance and job contextual performance. ?? 　　Key words: contextual performance; contextual performance structure; contextual performance of employee relation; interpersonal relation; organization relation; working relation?オ? 　　 　　一、引言?? 　　关系绩效（又被称为周边绩效）理论的提出改变了传统的看待员工工作绩效的单一视角，不仅对组织薪酬设计、员工培训等与员工绩效紧密相关的方面产生了重要影响（Johnson, 2001）［1］，而且，由于组织是一个诸多因素相互作用的系统，关系绩效理论也给其他组织领域的理论与实践都带来了一定的影响。?? 　　1．关系绩效的提出?? 　　自从Katz和Kahn(1978)把与工作有关的行为分为角色内行为、角色外行为以来［2］，有关角色外行为的研究引起了众多学者的关注。?? 　　Organ在1983年提出了组织公民行为（Organizational Citizenship Behavior，简称OCB）的概念,它是指角色外的、自觉帮助他人的行为,支持组织的责任意识等［3］。Brief 和Motovidlo（1986）提出了一个相似概念，即亲社会行为（Prosocial Organizational Behavior，简称POB），是指目的在于促