识别申诉与投诉的差异要求源自PAS 17003 - 中国合格评定国家认可 ....pptxVIP

检验机构认可培训;您的经验与建议; 目 次 前 言 引 言 1 范围 2 规范性引用文件 3 术语和定义 4 通用要求 4.1 公正性和独立性 4.2 保密性 5 结构要求 5.1 行政管理要求 5.2 组织和管理 6 资源要求 6.1 人员 6.2 设施与设备 6.3 分包;; 本标准涵盖了检验机构的活动，这些活动包括对材料、产品、安装、工厂、过程、工作程序或服务进行审查，确定其对要求的符合性，以及随后向客户报告这些活动的结果，需要时，向官方机构报告。检验可涉及被检项目的所有阶段，包括设计阶段。在从事检验活动时，尤其是评价对通用要求的符合性时，通常要求进行专业判断。 本标准可用做认可、同行评审或其他评审的要求文件。 This International Standard covers the activities of inspection bodies whose work can include the examination of materials, products, installations, plants, processes, work procedures or services, and the determination of their conformity with requirements and the subsequent reporting of results of these activities to clients and, when required, to authorities. Inspection can concern all stages during the lifetime of these items, including the design stage. Such work normally requires the exercise of professional judgement in performing inspection, in particular when assessing conformity with general requirements. This International Standard can be used as a requirements document for accreditation or peer assessment or other assessments. ; 应用到具体领域时，可对本标准的要求进行解释。 当活动具有共性时，检验活动可与检测和认证活动交叉。然而，检验与检测和认证的重要区别是很多类型的检验活动包含了用专业判断来确认对通用要求的符合性。因而检验机构需要具备执行检验任务的必要能力。 This set of requirements can be interpreted when applied to particular sectors. Inspection activities can overlap with testing and certification activities where these activities have common characteristics. However, an important difference is that many types of inspection involve professional judgement to determine acceptability against general requirements, for which reason the inspection body needs the necessary competence to perform the task. ; 检验可以是包含于大的过程中的一项活动。例如，在产品认证方案中，检验可作为一种监督活动。检验可以是维护保养之前的一项活动，或者是简单地提供被检项目的信息而不做出是否满足要求的决定。在这种情况下,可能需要进一步的解释。 Inspection can be an activity embedded in a larger process. For example, inspection can be used as a surveillance activity in a product certification scheme. Inspection can be an activity that pre