供电企业智能服务系统的应用研究-工业工程专业论文.docx

华北电力大学硕士学位论文 华北电力大学硕士学位论文 华北电力大学硕士学位论文 华北电力大学硕士学位论文 I I II II 摘 要 智能服务能够提高工作效率、业务水平和创新能力，是实现我国经济结构转 型、企业完胜市场竞争及满足用户需求的重要路径。随着生活和技术水平的提高， 电力用户对供电服务的需求已经从浅层次、简单化向深层次、复杂化发展，所以 供电企业必须发展智能服务。 本文对智能服务的内涵、发展智能服务所需的技术和管理理论以及我国目前 各种先进的技术发展现状进行了分析，总结了智能服务系统的构建过程。针对目 前供电企业在提供供电服务过程中所存在的问题，基于智能服务理论的研究，设 计了一个适应市场经济的、以用户的需求为中心的供电企业智能服务系统。 供电企业智能服务系统主要包括缴费助理模块、用电安全模块、经济用电模 块以及监督服务模块，通过这些模块实现供电业务智能服务的基本功能。应用 ASP 和 Dreamwaver CS5 等建立了智能服务系统的四个主要模块的框架。在经济用电模 块中，对电能预测和分配功能进行分析与实现。采用组合预测的方法，利用遗传 算法实现五种不同预测方法的系数分配，然后使用 Matlab 软件进行编程计算，提 高了系统预测的准确度。整个智能服务系统使供电企业的资源得到有效利用，方 便电力企业管理的同时为用户提供高效、按需、主动和安全的智能服务。 关键词：智能服务；服务创新；供电企业；经济用电 Abstract Intelligent service can improve the work efficiency, the business level and the ability to innovate in various industries. It is an important path to realize the structural transformation of Chinese economy, that enterprises can win the market competition, and meet the demand of users. With the improvement of living standards and technology level, the electric power users’ demand for power supply services has grown from shallow and simplification to deep-level and complication, so the power supply enterprises must develop the intelligence service. In this paper, it analyzs the connotation of intelligence service, both the technology and management theory that needed in the development of intelligent service, as well as the current development status of all kinds of advanced technologies in China. And then summarizes the process of building intelligence service system. According to the problems existing in the process of power supply enterprises providing services, based on the research of intelligent service theory, an intelligent power supply system which adequately adapts to the market economy and takes the users’ needs as the center is designed. This intelligent service system mainly includes assistant payment module, safe electricity utilization module, economical use of electricity module and supervision service module, realizing the basic functions