素材库很好的.ppt

Empowered, Knowledgeable Employees Learning Organization Reduced Overhead Informed Employees Efficient, Effective Employees Collaboration tools Self-service applications Universal Access to Information Corporate Communications Streamlined Resource Management Administration Electronic Support Just in time learning Expert Triage 44.9% 2.3% 9.4% 15.9% 15.4% 12.3% ???? ??? ???????? ??? ?? ??????? ??????? ??????? ????? ? ?? ???? ????? ????? ??: ????? eBiz Service Solutions 10% 15% 20% 55% 2004 Web Service Solution eBiz Consulting SI Service Solution Network Integration 2004? 1? ??? ?? ??? 10,000 20,000 Solution (21,626) (18,122) (9,807) (7,984) (7,467) (10,266) (14,073) (7,810) ERP CRM/DW KMS/GW EDMS WCMS Mailing Community B2B FAX (??: ??) 2002 2003 2004 2005 2006 (?? : ???) 5,000 6,800 5,500 8,000 6,500 5,500 Extension Front end Back end B2C / e-Community / Cyber IR Web Business / e-Marketing System (HW) / Network(LAN,WAN) Solutions / Applications ???????? 9,000 5,000 4,500 7,500 2004? ???? ?? Product IT?? ?? ?? IT?? 100 90 80 70 60 50 40 30 20 10 0 240 200 160 120 80 40 0 143 1? 2? 3? 4? 5? 6? 7? 8? 9? 10? 11? 133 154 157 147 157 154 153 171 190 186 ???? IT????? (??:??) ??:????? ?? 34.7 27.7 20.8 12.9 16.2 10.0 18.2 27.4 26.7 31.3 24.7 Web Agency Service Domain Web CI Web Design Web application e-Business Consulting Market Analysis e-Marketing E-CRM e-Marketplace SCM Supplier Customer Supplier Customer ???? ? ?? ????? ??, ???? ??? ???? ??? ?????? ???? Order Fulfillment? ???? ?? ??? ???? ?? e-Business Value Chain eBiz Total Service eBiz Strategy eBiz Operation eBiz Consulting Planning Contents Solution Marketing eBiz Building eBiz total service PACS ERP CRM EIP Mailing B2Emall Integration Developers Web Service Enterprise Solution Business Fields : SI Development Solutions ?? Data? Integration Enterprise CRM eCRM Data Warehousing/Integration Web LogData Data Base TransactionData Customer Profile patients ?? ?? ?? ??? Subject Key