合肥英腾嘉公司绩效管理体系研究-工商管理专业论文.docxVIP

Research of Performance Management System of Hefei INTACA Company Abstract With gradual consummation and maturity of the market economy reform， medium and small—sized enterprises are confronted with increasing heated competition，If enterprises want to be alive well in the marketing economy,it must face hot competition to raise its economic benefit．But good economic benefit iS from employees who create enterprise’s wealth．Therefore it is a key to manage employees in modern enterprises and how to evaluate and improve employees’ performance is an issue for any enterprises tO solve urgently． This paper analyses the current problems of Hefei Intaca Company about the performance management basing on the correlation theory of human resource management and combining the company’S development strategy．Then the performance management system for Hefei Intaca Company is designed and relative training and tutoring as well as inspiring with some measures during running this system have been researched．The conclusion is ali operable tool for the performance management of Hefei Intaca Company and to improve the company’S performance and to make the company have sustainable development． Key words：Human resource management，Performance management， Hefei Intaca Company  插图清单 图1．1 合肥英腾嘉绩效管理体系研究框架 3 图1．2 研究的实施程序 3 图2．1 绩效管理在人力资源系统中的核心地位 5 图2．2 绩效管理流程 6 图2．3 工作分析与人力资源管理 10 图2．4 绩效管理系统流程图 12 图2．5 360度绩效评估示意图 13 图2．6 综合平衡记分卡示意图 13 图2．7 KPI指标体系图 14 图3．1 合肥荚腾嘉公司组织结构图 17 图4．1 合肥英腾嘉公司各级KPI制定过程 24 图4．2 合肥英腾嘉公司成功关键分析 25 图4．3 合肥英腾嘉公司关键绩效指标要素解析图 26 图4．4 合肥英腾嘉公司关键绩效指标选择示例 27 图4．5 英腾嘉公司销售部成功关键分析 28 图4．6 销售部关键绩效指标要素解析图 29 图4．7 销售部关键绩效指标选择示例 00 0．．．．．I O OI 29 图4．8 按岗位职责分解部分目标 31 图4．9 营销人员与销售部关键指标的关系图 3l  表格清单 表4．1设定关键绩效指标的原则 26 表4．2合肥英腾嘉公司一级关键绩效指标表 27 表4．3合肥英腾嘉公司销售部关键绩效指标表 30 表4．4合肥英腾嘉公司客服部和研发部的关键绩效指标表 30 表4．5营销人员关键绩效指标 32 表4．6营销人员指标权重表 34 表4．7销售部经理考评表 36 表4．8营销人员绩效考评表 37 表5．1合肥英腾嘉公司员工绩效合同 38 表5．2合肥英腾嘉公司员工绩效考核同事考核表 41 表5．3合肥英腾嘉公司员工绩效自我考核表 4l 表5．4合肥英腾嘉公司员工辅导面谈表 43  独创性声明 本人声明所呈交的学位论文是本人在导师指导下进行的研