从线下到线上行政服务中心运行机制的演变基于“互联网+政务服务”的视角.docVIP

从线下到线上：行政服务中心运行机制的演变 一一基于“互联网+政务服务”的视角 Internet+ Government Service:Reconstruction of Operation Mechanism of Administrative Service Center A Case Study of Xuhui District Administrative Service Center in Shanghai ： 王成程 王成程，中共上海市委党校公共管理教研部政府管理专业 硕士研宄生，wangccfr@126. com。 内容提要： 进入21世纪以后，随着互联网的飞速发展，互联网的应用 领域变得越来越广。近年来，互联网不仅影响了人们的经 济社会生活，而且也影响着我国的政府服务。面对互联网 的“包夹”，中央政府提出了 “互联网+政务服务”的概念。 研究发现，各地行政服务中心在实践“互联网+政务服务” 时，它的运行机制发生了显著变化，由单纯的线下运作变 成了 “线上、线下一体化”运作的方式，并且建立了标准 化、规范化的业务流程。通过这种新运行机制的构建，不 仅解决了部门之间信息共享难等老问题，还创新了政府服 务的内容和方式，为广大群众和企业带来了前所未有的便 利。 After entering the 21st century, with the rapid development of the Internet,the Internet application area becomes more and more widely. In recent years,the Internet not only affected people’s economic and social life,but also affected our government services.The face of the Internet double team, the central government put forward the z，Internet+ government services concept. I found that the administrative service center in the practice of lnternet+ government services， its operating mechanism has undergone significant changes from the simple line operation into a online, offline integration’’ operation, and the establishment of Standardized,standardized business processes. Through the construction of this new operation mechanism, not only solve the important problems of information sharing between departments, but also innovative the contents and methods of government services for the masses of good enterprises has brought unprecedented convenience. The author through the Shanghai Xuhui District Administrative Service Center Internet+ government service” practice research, confirmed the 〃Internet+ government services on the administrative service center operation mechanism reconstruction. 名称：《公共管理与政策评论》 复印期号：2017年04期 关键词： “互联网+政务服务” /行政服务中心/运行机制 〃lnternet+ Government Services〃/Administrative Service Center/Operational Mechanism 一、研究缘起 为实现政府职能转变和建设服务型政府的目标，我国于2001年正式开启了行 政审批制度改革（唐亚林、朱春，2014 ）。行政服务中心则是这一改革最为重要的 产物。一方面，它集中了本级政府几乎所