良好护患沟通对护患关系.pptVIP

良好护患沟通对护患关系的重要性The importance about the Nurse-patient relationship by good communication 当前医疗纠纷已经成为困扰医疗机构及其医护人员的一大难题，与此相关的各方都在探寻防范和解决的措施。作为与患者日常打交道的护理人员，站在医患纠纷的前沿，我们的护理行为、言谈举止和个人修养，已经成为医疗纠纷发生的重要影响因素之一。 Nowadays, medical service dispute has become a hard problem which puzzling the medical institution and doctors and nurses. Many respects are now finding the solutions to pretend. Nurses who make dealings with the patients standing in the front line, our nursing behavior, speech and self-cultivation had been an important elements effecting the medical service disputes. 护患关系概念 是指护士与病人通过特定的护理与被护理而形成的人际关系, 是在医疗服务中建立起来的两个相互依赖的主体之间的关系 。 The concept of the nurse-patient relationship is formed by specific nursing and nursed between nurses and patients, is established by two subjects which depending on each other in the medical service. 护患关系的特征 护患关系是一种工作关系 护患关系是一种信任关系 护患关系是群群关系 护患关系是一种治疗关系 The characteristic of the nursing-patient relationship It is a working relationship. It is a trusting relationship. It is a group relationship. It is a curing relationship. 交流是建立平等协调护患关系的手段 护患间双向交流沟通的质量和效果直接决定了护患关系的状态。成功的双向交流往往会取得护患间的密切配合与合作，而护患间缺乏交流，则病人易产生不信任不合作情绪，现代医学模式的改变，整体护理的开展，使得护患关系的形式从主动―被动型转为指导型、参与型。这种新型的护患关系形式把护士与病人置于平等地位。 Communication is established on equal coordination of nursing-patient relationship. The quality and effect of two-way communication deciding the state of nursing-patient relationship. The success of two-way communication obtained closely cooperation between nurses and patients. The lack of communication will bring distrusting and uncooperative emotion. The change of modern medical, the development of the whole medical caring, transferring the relationship from initiative-passive to guiding-participating---a new relationship which is equal to nurses and patients. 临床上80％的护理纠纷是由于沟通不良或沟通障碍导致的；30％的护士不知道或不完全知道如何根据不同的情绪采用不同的沟通技巧；83.3％的护士对沟通方式基本不了解；33.3％的护士认为对患者及家属提出的不合理要求应不加理睬。有研究发现，77.78％的患者希望每天与护士交谈1次。这两组数据中不难看出，目前护士的沟通能力与患者的沟通要求还远远不相适应，相当