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溪山温泉度假酒店餐饮部标准化管理手册
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Xishan Hotsprings Resort SPA 溪山温泉度假酒店
中国 福州市贵安温泉旅游度假区. 邮编350001
Tel 电话: +86 (591)Fax传真:+86 (591)
第 PAGE 73 页 共 NUMPAGES 75 页
餐饮部标准作业流程目录
FB/SOP2014/001 中餐零点服务程序············································4
FB/SOP2014/002 领位服务程序···············································5
FB/SOP2014/003 拉椅让座程序···············································6
FB/SOP2014/004 香巾服务程序···············································7
FB/SOP2014/005 茶水服务程序··············································8
FB/SOP2014/006 餐巾服务程序··············································9
FB/SOP2014/007 撤筷套服务程序···············································10
FB/SOP2014/008 点菜服务程序··············································11
FB/SOP2014/009 汁酱服务程序···········································12
FB/SOP2014/0010酒水服务程序···········································13—18
FB/SOP2014/0011 上菜服务程序···············································19
FB/SOP2014/0012分菜服务程序···········································20—21
FB/SOP2014/0013香烟服务程序··············································22
FB/SOP2014/0014烟缸的更换程序·············································23
FB/SOP2014/0015骨碟的更换程序·············································24
FB/SOP2014/0016桌面清理程序··············································25
FB/SOP2014/0017买单服务程序··········································26—27
FB/SOP2014/0018送客服务程序··············································28
FB/SOP2014/0019托盘操作要领··············································29
FB/SOP2014/0020铺台程序及要领··············································30
FB/SOP2014/0021斟酒的基本要领··············································31
FB/SOP2014/0022 中餐摆台程序及标准······································32—33
FB/SOP2014/0023 各类餐具的拿取方法··········································34
FB/SOP2014/0024 玻璃器皿的擦拭·············································35
FB/SOP2014/0025 金、银器皿的擦拭···········································36
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