问题解决流程载通用版.docVIP

JCI Tracking Number : INFINEON 04-01 Customer Number : Customer Response Due Date: 18/9 Problem Solving Document (PSD) Track Progress, indicate completion date STEP 0 1 2 3 4 5 6 7 8 ACTION Awareness Team Chart Contain Diagnose Action Verify Prevent Closure - 0 A Problem Awareness: Quality issue seen on transistor BCR505 NPN. Detection location: IC test Failure mode: no current through transistor Analysis: PNP transistor mounted instead of NPN transistor (Ref BCR 555 PNP?) JCAE ref: 185859658 Infineon P/N: BCR 505 E6327 Q62702C2354 Date code: 04 30 Lot number:Qty: 4 (cards) Qty reels isolated: 2 (6K) Note: component marking on PNP (wrong parts) is “XW S47” (same as BCR505 NPN) SMT line checkings: no abnormality identified Root cause suspected: mixing of 2 references (NPN and PNP) inside a same reel Part (+NS//sffsfs umber) : Deviation : Root Caus e known yet (check ECHO) ? And verified? Is eliminating the root cause realistic right now? Standard / Spec. Immediate containment actions required / taken ? Actual JCI Witness(es) : Detail of problem (What exactly do we see, feel, hear and smell?) Quantity found / Quantity checked : Recurring Issue? Yes / No (circle one)If yes add old PSD Rank = 1 2 3 (circle one) Rank 1 = Rank 2 = Rank 3 = Safety item or due to part complete vehicle out of std. Part out of standard, vehicle in standard. Part/Vehicle in standard but show variation or need improvement(s) Product: Safety / Regulations / Functional / Comfort / Appear. Non-product: Quantity / Sequence / Service / Documents Others: (circle one) Make first draft of the IS / IS NOT worksheet ( page 2) and get a better understanding of the problem. Now you can invite the right people. 1 A Define the Team 1 B Closure Sign off (see section 8B) Function Name Signature Date WW-LOS-FR-14-01-E / Rev 02 01/00 ? Johnson Controls Automotive Need more PSD folders? Phone +49