山西省旅行社人力资源管理研究.pdfVIP

ABSTRACT Inrecentyears,tourismindustrydevelopsrapi lyin ShanxiProvince ,butthere are some problems expose in the high-spee development, such as lack of basic facilities of tourist attractions, Low quality of service, etc. This paper discusses humanresourcemanagementinthetravelagency,whichisoneoftheseriesproblems an fewscholarsstudyon. I visite some travel agencies in the Shanxi Province, communicate with many managers, tour guides an otherrelate personnel an summe up the gender, age, education, profession constitute of travel agency staff in ShanxiProvince, then analyze theexistingproblems.Ihavefoun thefollowingproblemsexiste inTravel agencies in Shanxi Province, they are the staff gender imbalance; lower overall educational attainment; lagging management mechanism an lack of personnel training; seriousphenomenon of staff turnover ;uneven geographical distribution of human resources. Base on the principles of human resource management an the specialnatureofthetravelagencyhumanresourcesmanagement,thearticlefromfive aspectsofhuman resourceplanning, recruitment,training, liquiditymanagement an compensationmanagementput forwar somecomprehensivemeasuresto solvethese problems that can be taken in human resource management in the future. Travel agencies shoul develop scientific an rational human resource planning by early information gathering an deman forecasts; make full use of internal recruitment, campus recruitment, social recruiting an professional bodies to select an employ employees for travel agents; use of the Action Learning in the staff training, the training oftour guides shoul be traine fromthree aspects ofknowledge, skillsan qualities; draw on relevant laws an regulations, from the people-oriente management philosophy to regulate the internal management, to prevent the loss of employees; as soon as possible to establish fair, fair system of remuneration in pay administration. In a i