酒店英语课件大赛.pptVIP

L/O/G/O 酒店英语 Unit 2 Reservation 主讲教师： 1 Some information about room reservation 2 Room types 3 Dialogue 4 Exercise 5 Conclusion and homework Direction: Part 1: Some information about room reservation Three kinds of reservations 1. Simple reservation -the hotel has the right to cancel the reservation before 18:00. 2. Confirmed reservation -keep it until the cut-off time. 3. Guaranteed reservation -prepared via credit card or with contract. The ways of making reservation Face to face Telephone E-mail Letter The procedure of room reservation Greet the guest Ask about reservation information Date of Arrival and Departure Name and address Telephone number Reservation Procedures Room types payment Any special request Check the room availability Confirm the reservation/Refuse the reservation 1. Guest’s name 2. Contact person, telephone number, company name, address 3. Room type, number of rooms 4. Number of guests 5. Nationality 6. Date/time of arrival/departure, length of staying 7. Discount / payment 8. Check out time Guest’s information Part 2: Room Type A single room 单人房 A double room 双人大床房 A twin room 双人对床房 (标准间) A standard suite 标准套房 A presidential suite 总统套间 Part 3: Dialogue Dialogue: A: Good morning. Grand hyrrt hotel. May I help you? B: Good morning. Have you got any vacancies from August 12 to 13? Id like to make a reservation for the two nights. A: All right. Single or double room? B: A double room, please? A: Yes, we have a double room available. B: Is that with a private bath？ A: It’s a room with a shower and toilet, sir. B: That sounds fine. Is there an air conditioner? A: Yes, of course. B: How much will it be for one night? A: Let me see. A double room is 800dollars per night. B: Does that include breakfast? A: Yes, that includes continental breakfast and a morning newspaper. B: Do you accept visa card? A: Yes, we do. What time will you be arriving? B: I’ll be there around 5:30pm. A: OK, sir. Could I take your name and conta