广西科技信息呼叫中心项目质量管理研究-工商管理专业论文.docxVIP

II II RESEARCH ON PROJECT QUALITY MANAGEMENT OF GUANGXI SCIENTIFIC AND TECHNOLOGICAL INFORMATION CALL CENTER ABSTRACT With the application of information network technology had expand and improved in the construction of social information, pure voice business has been unable to meet the demand of public for accessing the information, they want to be able to get a more comprehensive, diversified, intelligent and personalized service. Guangxi scientific and technological information call center is on the basis of computer networks, servers, system software and information platform, building a public service window to published and provide advice technical information. Up to now, the voice calls and push information by SMS had been realized, the expand project of the online platform for information and the function of Multi-platform docking is currently conducting. It would be able to push more comprehensive service to the society and provide high quality but low cost science and technology service. Therefore, to carry out the research on the second phase project quality management of Guangxi scientific and technological information call center would has positive significance f o r i m p r o v i n g p r o j e c t q u a l i t y a n d r e d u c i n g c o s t o f d e v e l o p m e n t . based on retrieving literature of projects quality management research of the information and call center, this paper analysis the first phase of the project quality management status of Guangxi scientific and technological information call center, and found some problems in the first phase project quality management, such as higher quality target, ignored quality management role in the project organization structure, poor quality control and quality assurance, and so on. According to the total quality management and ISO9000 quality system, this paper presents an ideas to improvement project quality in the phase ii, and the improved scheme about the project