商业银行员工满意度实证分析-企业管理专业论文.docxVIP

ABSTRACTSince ABSTRACT Since banking opened completely at the end of 2006，the foreign bank flows into ill great quantities．In the vigorous competition．the talented person flow very frequently，and each bank fights talented people greatly．Lots of banks realize that placing talented people in storage is very important．The Third Plenary Session of the 16th CCP of China put forward persistence to make people the center,promoting the person’S overall development．Bank have to raise the employee satisfaction，train the employee ownership feeling,strengthen the employee loyalty to the unit continuously, and carry out the management under the condition of making people the center． This paper takes employee satisfaction measurement and management as research object，combining practice together with theories．Firstly the paper introduces the concept，the factors，the relationship with efficiency,the investigation methods and questionnaire of the employee satisfaction，and the process of the employee satisfaction study．According to Minneesota Satisfaction Questionnaire，the most scientific and general，and the characteristics and the demand of the bank,a reasonable questionnaire aiming at bank employee is done．In Zhengzhou，we acquire 300 valid questionnaires，and make use of the SPSSl3．0 software to do factor analysis． At the same time,one—way ANOVA Was used to reveal the difference level of employee satisfactory degree with different demographic characteristics． The result of factor analysis showed there were four factors derived．Namely, employee growth and development，the wages and warfare，job itself and bank development．One—way ANOVA showed that different demographic characteristics influence employee satisfaction degree greatly．Women，young men，high educational people，commou employee and employee who work in short time have low satisfaction．Finally，put forward the measure to improve bank employee satisfaction management：1．Set up the learning organization．2．Promote the occupation ca