check-in 酒店英语 入住登记.ppt

LOGO LOGO Check-in Steps to Check-in 1. Greet guests 2. Ask the guest whether he/she has a reservation with the hotel. 3. Yes--- check the record in computer. No --- sell rooms. 4. Ask the guest to show his/her identification. 5. Ask the guest to fill in the registration form. 6. Ask about the way of payment. 7. Form the check-in record. 8.Give the room keycard to the guest 9. Call the bellman 10. Thank the guest. Glenn Chicago Hotel Tang Liao 12 March 15 March 1 Single 1 980 RMB Tang Liao8 March Lan Lan Glenn Chicago Hotel Check-in (R: receptionist G: guest ) R: Hello, Welcome to Chicago Hotel. How may I help you? G: Yes, I want to check-in. R: Do you have a reservation, sir? G: Yes, I reserved a single room. R: Ok sir, may I have your name? G: My name is Tang Liao. R: (Check the computer) Yes, Here it is. You reserved a single room from March 12 to March 15, right? G: Yes. R: Ok Sir, may I see your passport, please? G: Here you go. R: How would you like to pay? G: In cash. R: Ok Sir. Here is your key card. You are in room 508 on the fifth floor. G: Thank you. R: Please enjoy your stay. A=local guide B=Tour leader C=Receptionist C: Good evening! Welcome to our hotel. A: 1.______(晚上好! 我需要一个套房，八个单人间和三个双人间。) C: Have you made a reservation? A: Yes.2. ______(我们是为一个德国团队预订的。) 3. ____________我来自中旅，该团共有15个游客，团号为SHCITS-A070828.) 中旅” CITS China International Travel Service C: I’m sorry, but I don’t see your reservation here. A: 4.______(我们肯定办过预订，因为我三天前还确认过。 5.________(你可以再查一下吗？或者联系销售部？) C: All right. Let me check again. Ah, yes, here it is. We have one suite, eight singles, and three twins for CITS. B: 6.______ (有什么问题吗？) A: No, everything is all right. B: 7.______(客房都准备好了吗？) C: Yes, they are. May I have your passports, please? B: Sure. Here you are. C: Thank you. Would you please fill in these registration forms? B: 8.______(登记表填好了。我们可以拿钥匙吗？) C: Here are the keys. Have a pleasant stay in our hotel. B: