酒店实用英语课件冯岩岩 ISBN9787811347845 PPTunit 10.pptVIP

Sub-module 10 Booking a Table “工学结合新思维”高职高专财经类十二五规划系列教材 Professional Competence Contents Job Knowledge and Experience If you want to be an operator who is responsible for taking reservations in the restaurant, please Keep the following guidelines in your mind: Show courtesy and enthusiasm during your entire service by using appropriate expressions such as “Good morning/afternoon/evening. This is ** Restaurant. May I help you?”, “You can be assured that we’ll try our best.”, “Thank you for calling. We look forward to having you with us.”; Note the name of the guest or the party exactly. If necessary, you should write down the spelling of each name; Job Knowledge and Experience Request the date and the sit-down time. If the date or time is booked, offer an alternative to your guest; Get the phone number of your guest for reconfirmation and in case there is an unexpected problem; Note the number of the guests in the party and any special considerations; At the peak days, you need to state clearly your cut-off time and reservation amendments or cancellation policies in advance to the guest. Sample Cases Case 1 1. We open at 6:00, sir, and we take last orders at 11:30. 先生，我们六点钟开始营业，结束最后点菜的时间是十一点半。 2. What time would you like your table? 您想订什么时间的餐位？ 3. Please book it under the name of Mr. Black. 请以布莱克先生的名义预订吧。 4. Although I cannot guarantee anything, please be assured that we’ll try our best. 虽然我不能保证什么，但请放心，我们会尽我们最大的努力。 Sample Cases Case 2 1. I need 8 tables and 2 private rooms. 我需要订八个单桌和两个包间。 2. First, I beg to offer my most sincere congratulations, sir. 先生，首先请接受我对您和新娘的衷心祝贺。 3. We offer four main regional cuisine of China, that is, Shangdong cuisine, Cantonese cuisine, Huaiyang cuisine and Sichuan cuisine. 我们餐厅提供四种中国主要的地域菜系，即，鲁菜、粤菜、淮扬菜和川菜。 4. There are three grades of packages to choose from. 我们有三个档次的包桌套菜可供您选择。 5. Oh, we provide drinks for ourselves. 哦，我们自备酒水。 6. How much deposit do I have