酒店实用英语课件冯岩岩 ISBN9787811347845 PPTunit 11.pptVIP

Sub-module 11 Seating the Guests “工学结合新思维”高职高专财经类十二五规划系列教材 Professional Competence Contents Job Knowledge and Experience If you want to be a qualified usher of a restaurant, please keep the following points for attentions in your mind: Receive the guests at the door and greet them with your warm simile. If the guest is the repeat customer, you should be able to remember his/her last name; Before seating the guest, you should ask first whether he/she has a reservation or not; For guests who have already reserved a table, confirm the guests’ reservation and the number of guests to be seated. Escort them to their prepared table and seat them according to the order of precedence; For guests who have not reserved, you should offer your service according to the specific circumstances of the case. In the case of one single guest, seat him/her at a table near a corner. When your guests are couple, escort them to a table for two near the wall so that they can feel a sense of privacy. When guests arrive with children, you should consider the location of their table so as not to disturb other guests; Job Knowledge and Experience When leading the guests, you should adapt to their paces and show their ways by polite gestures. In case of special situations on your way, please remind your guests something like “Watch your step”. “Mind your head, please.”; When seating the guests, first help the women to take their seats; When keeping the guests waiting for free seats, it is necessary to give explanation and apology, and meanwhile ensure that he/she will be informed as soon as there is a vacant table, so that the guests will not feel neglected; Pull the chair out, allow the guests to sit and then gently push the chair forward with knees. Sample Cases Case 1 1. We’ll go straight to our table. 我们还是开席吧。 2. By the way, may I check my overcoat and suitcase here? 对了，我可以把大衣和公文包寄存在这儿吗？ 3. And please take the valuable with yourself. 贵重物品请随身携带并妥善保管。 4. That