主管的有效沟通培训课程.ppt

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * EA 1 – State your intentions 陈述意图 EA 2 – Share the main points of your message 分享信息要点 EA 3 – Present points to reinforce your main points 陈述辅助讯息，加强要点 EA 4 – Check for understanding 检查理解程度 How to…Communicate Your Ideas Effectively如何…有效表达你的想法 ？ PLG 83 * How to…Communicate Your Ideas Effectively如何…有效表达你的想法 ？ EA 5 – Check for reactions 检查回应情况 EA 6 – Present counter arguments to any objections 对反对意见进行反驳 EA 7 – Restate your main points 重申要点 * EA 1 – State Your Intentions陈述意图 Begin your message by stating your intentions 通过陈述意图来开始信息沟通 “I need to talk to you about something that is affecting my opinion of you.” “我需要就影响我对你看法的一些问题和你谈一谈。” “I have a funny story to share . . .” “我有个很好笑的故事要讲给你们听听 . . .” “I need your help with a problem I’ve been having.” “我有个问题需要你的帮忙。” PLG 84 * EA 2 – Share the Main Points分享信息要点 Present the main points of your message 说明信息要点 People best think remember groups of 3 or 7 points 人们一般通过三个或七个要点的结合，产生最佳的思考和记忆效果 Keep the main points simple 确保要点简洁 PLG 84 * EA 3 – Present Points to Reinforce the Main Points陈述辅助讯息，加强要点 Choose the specific information you feel best complements those main points 为要点选择相辅相助的具体信息 Use one point to reinforce another 要点之间交互加强 PLG 84 * EA 4 – Check for Understanding检查理解程度 Ask to confirm understanding 通过询问，确认理解 Read body language, especially faces 观察肢体语言 ，特别是面部表情 Confused looks are a dead give-away that they have no idea what you’re talking about 感到迷惑不解的人看上去就像橱窗里摆着的模特一样，不知道你在说什么 PLG 85 * EA 5 – Check for Reactions检查回应情况 Once a point has been made, pause a moment to observe the other person’s body language, paying special attention to the face and stance 一旦提出了要点，先停顿一下观察人们的肢体语言，特别要注意他们的面部表情和姿势 W