人力资源管理基础知识讲义.ppt

解决冲突的选择——谈判 合作性的： 有不愉快，但是为了双方的利益。 你胜我负： 有不愉快，但是为了自己的利益要牺牲对方的利益。 回避冲突： 平抚不愉快，回避讨论。 采用合适的决策风格 A.命令型 B.咨询型 C.协商型 谢谢大家 THANK YOU FOR YOUR ATTENTION * * * * * 模板来自于 * START WITH BLACKOUT HERE Discuss 2 basic dimensions i.e. Assertive-the extent of self concern Cooperative-the extent of attempts to satisfy other’s concerns Pass Out Killman Inventory Explain and tell them to stop at page 5 Go to page 6 and circle answer they gave then total them at the bottom so they now have 5 numbers at the bottom Debrief stressing the in of Turn to page 8 and do percentiles