培训实用十大技巧.ppt

* audience * o To understand the roles of a facilitator理解培训师的角色 To develop skills in imparting knowledge and skills to learners.提高传授给学员知识和技能的技巧 Workshop Objectives 课程目标 Agenda议程 Workshop opening课程开始 Roles of Facilitator培训师的角色 Facilitation Model培训模型 10 Facilitation Skills Introduction 十种培训技巧介绍 Feedback Skills 反馈技能 Practice with Feedback/Coaching 采用反馈/辅导来练习 Workshop Closure课程完毕 Group Discussion小组讨论 What do effective facilitators say/ do? 优秀的培训师会说或做什么? What do ineffective facilitators say/ do? 无效的培训师会说或做什么? What makes a GOOD facilitator? 什么是好的培训师? Create learning motivation创造学习动机 Friendly and willing to listen友善和善于倾听 High proficiency of the subject 对课程有深刻的认识 Provide effective feedback提供有效的反馈 Clear and precise expression清楚和准确的表达 Handle questions effectively有效的解答问题 Roles of a facilitator培训师的角色 Respond to learners’ needs 对学员的需求作出反应 Create a safe environment 创造理想的学习环境 Achieve behavioral change 使学员有行为上的改变 Effective Facilitation Model有效的培训模型 (1) TECHNICAL KNOWLEDGE (2) PREPARATION (3) FACILITATION SKILLS (4) EVALUATION Desired Outcome Objective Changes Learners Needs TNA Training Design Content Chunking Learning Methods Implementation Planning Dates Venue Communication with Learners Rapport Building Coaching Process Mgt Formal Presentation Continuous Improvement Level 1-4 Evaluation Effective Facilitation Model有效的培训模型 (1) 技术知识 (2) 培训前准备 (3) 培训技巧 (4) 评估 期望结果 课程目标 培训后的改变 学员训需求 培训需求分析 课程设计 内容、步骤和活动 教学方式 课程实施计划 日期和地点 与学员沟通培训信息 创造良好 的氛围 辅导 程序管理 正式表达 持续改进 四个层面的评估 Facilitation Skills培训技巧 Ⅰ Rapport Building创造良好的氛围 Ⅱ Coaching辅导 Ⅲ Process Management程序管理 Ⅳ Formal Presentation正式表达 4 Major Facilitation Skill Categories 四大培训技巧类别 Ⅰ Rapport Building创造良好的氛围 FS1 - Maintain or enhance self-esteem 维护自尊，增强自信 FS2 - Listen and respond with empathy 仔细聆听，善意回应 FS3 - Ask for help and encourage involvement 谋求协助，促进参与