前台英语培训(1).docVIP

PAGE PAGE 1 Part. 2 FRONT OFFICE 客务英语 常用句型 （一）总台：（Front Desk） 1、请稍等，我查一下是否有空房。 Just a moment, please. Let me check if there is a room available. 2、我们明天有单人房。 we do have a single room for tomorrow. 3、很抱歉，单人房全部预订出去了，双人房可以吗？ I’m sorry , but we’re fully booked for single rooms. /Would you like to have a double room instead? 4、抱歉，但酒店那天客满。 I’m sorry, but the hotel is full on that date. 5、一间房每晚是**元，包含早餐。 It’s**Yuan per room per night, including double breakfast. 6、先生，我们对团体预订提供**优惠。 We offer**percent discount for a group reservation, sir. 7、是否太贵了，这样好吗？您先住下来，我马上请示经理，争取给您更优惠的价格。 Is it too expensive for you? How about checking in now, then I’ll speak to my manager and try to give a better price. 8、您打算住多久？ How many nights do you plan to stay? 9、女士，给哪位预订的？ Whom is the reservation for, madam? 10、怎么拼写？ How do you spell it, sir? 11、您可以写信，或通过电话、传真、电子邮件预订房间，我们会根据情况给予答复。 You can make a room reservation by correspondence, telephone, fax, or email. We’ll reply according to the situation. 12、详情，请与销售部联络，电话是833、858。 For further information, please call the Sales Dept. The extension is 833、858 13、我们已为您做好记录，请您在到来的前一天打电话、发传真或电子邮件通知我们确认一下具体时间。 We have taken note(notice) of that. Please confirm the specific date by telephone, fax or email the day before your arrival. 14、先生，谢谢您的电话。希望早日见到您。 Thank you for calling, Mr. Smith. Good-bye. We look forward to having you with us soon. 15、请问哪位买单？ Who will pay the bill please? 16、请您先到那边付一下订金。 Please pay the deposit over there at first. 17、服务费恕不打折。 There is not any discount for service charge. 18、公司付所有的费用吗？ Is the company going to cover all the expenses? 19、对不起，先生，双人房满了，套间怎么样？ Sorry, sir. All double rooms are occupied. What about a suite? 20、对不起，所有的房间都客满了。 Sorry, all our rooms are fully occupied. 21、很抱歉，大部分房间都满客了，现在只有套房。套房包括客厅、卧室（双床）和浴室，房价是__元，先住一个晚上，好吗？ Sorry, most of the rooms are occupied. Now, we only have some suites. A suite includes a sitting-room, a bed-room (with two beds) and a bathroom. The rate is __Yuan. How about taking a suite for to