第三章态度和工作满意度(1).pptVIP

? 2009 Prentice-Hall Inc. All rights reserved. Bob Stretch Southwestern College Robbins Judge Organizational Behavior 13th Edition ? 2009 Prentice-Hall Inc. All rights reserved. Attitudes are made up of three components. The cognitive component is composed of the belief in the way things are. The affective component is the more critical part of the attitude as it is calls upon the emotions or feelings. The behavioral component describes the intention to behave in a certain way toward someone or something. These three components work together to aid in our understanding of the complexity of an attitude. * Sometimes we observe people who will change what they say so it doesn’t contradict their behavior. When attitudes and behaviors don’t line up, individuals will experience cognitive dissonance. This incongruity is uncomfortable and individuals will seek to reduce the dissonance to find consistency. People are willing to live with some discomfort but the degree to which this is true depends upon the importance of the elements, how much influences the individual has in the situation, and the rewards available. (c) 2008 Prentice-Hall, All rights reserved. * Some variables do moderate the relationship between attitude and behavior. These factors include the importance of the attitude, the correspondence of the attitude to the behavior, the accessibility of the attitude, the existence of social pressures on behavior, and the personal and direct experience of the attitude. These variables will impact the ability to predict how a certain attitude will predict behavior. (c) 2008 Prentice-Hall, All rights reserved. * When employees are dissatisfied with their jobs they have four basic responses they can utilize. These options are divided into active and passive choices. The active options are exit and voice. If employees select to exit they choose to leave or move in a direction of leaving the organization. In voice, the employees will work towa