旅发会礼仪人员培训资料—英语资料.docVIP

PAGE PAGE 1 常用接待英语 主讲：李蒙 I. PART ONE: GREETINGS Useful Expressions Greetings Responses Good morning/afternoon/evening Good morning/afternoon/evening. How are you (getting on)? Fine, thanks. And you? How are things with you? Oh, not (too) bad. And you? How’s life/everything with you? Quite well, thank you. Very well, thanks. How’s it going, then? Just fine. Just so so. Not very well. Notes: Good morning.早晨好，早安（中午12点前用）。回答时用同样的话。 Good afternoon.下午好。（下午5点前用）。回答时用同样的话。 Good evening. 晚上好。（下午5点后用）。回答时用同样的话。 2．sir 先生。对不知姓名的单个男宾客的称呼。对不知姓名的单个女宾客称呼madam(夫人，女士，小姐)，放在句末。 如：Good morning, sir. Good afternoon, madam. Yes, sir. Yes, madam. madam 既可用于已婚妇女，亦可用于未婚女子。 注意：当有数位男宾客时应称呼gentlemen, 不可称sirs 当有数位女宾客时应称呼ladies, 不可称madams. 3．对于了解姓氏的客人应称呼其姓氏。西方人认为A guest’s name is music to his ears.在异国他乡听到有人称呼自己的姓名倍感亲切。Mr先生，冠于男子之姓（或姓名）之前的称呼。 如：Mr (Henry) Green（亨利。）格林先生。亦可冠于职务之前。 如：Mr President总统先生。 Mrs夫人，太太。冠于已婚女子之姓（或姓名）之前的称呼。 Miss小姐。冠于未婚女子之姓（或姓名）之前的称呼。 Ms女士。冠于不明婚姻状况的女子之姓（或姓名）之前的称呼。 Mr, Mrs, Miss, Ms均不可冠于名字之前。如：Mr David, Mrs Kath, Miss Jane, Ms M均为易犯的错误。 II. PART TWO: INTRODUCTION Useful Expressions Introducing people Allow me to introduce … to you. May I introduce …to you? Let me introduce… to you. I’d like you to meet… When being introduced How do you do, Mr… (I’m) glad to know you, Mr… (I’m) very glad to meet you. (I’m) pleased to meet you. (It’s) nice to meet you. It’s a pleasure to meet you. Self-introduction May I introduce myself? I’m… Let me introduce myself. I’m… Hi. My name is… How do you do? My name is… Notes: introduction 介绍。西方人在介绍人们互相认识时通常是：把一般的人介绍给你所尊重的人（通常老人和妇女是受尊重的）。因此应遵循下列原则： a.将男子介绍给女子； b.同性别时，将年龄较轻的介绍给年龄较大的，将一般的人介绍给重要的人； c.将未婚女子介绍给已婚女子； d.将儿童介绍给成年人。 III. PART THREE: PARTING Useful Expressions Goodbye (Bye-bye). 再见 Good