饭店服务与管理英语教学课件作者匡宝红5.pptVIP

Unit 5 Food and Beverage Part One Speaking and Passage Part Two Grammar Part Three Extra Reading Part Four Structure and Vocabulary Part One Speaking and Passage Text The Food and Beverage Department Always Counts Chinese food with a variety of cuisines and dimsum is a great art treasure-house. Foreign guests are always fascinated by the delicacies and drinks taken in our hotel restaurants，grill rooms banqueting halls，cafeterias，bars，and cafes. We may say that the food service department of a hotel has become one of its pillars. The Food and Beverage Department staff, such as chefs，waiters and waitresses， bussers and bartenders，can contribute a lot to the reputation of a restaurant. Part One Speaking and Passage The reputation of a restaurant depends not only on its menu，decor and the quality of the food and drinks , but also on the standards of service. If the waiters are slow or uninterested or if they know little about which beverages go well with a particular food，then the best restaurant can quickly lose its customers. High quality service means more than serving from the left and clearing from the right with a smile.” A love for the guests，adequate skills and knowledge for our work，plenty of courtesy and efficiency can certainly cook up a most inviting dish for our friends throughout the world. Part One Speaking and Passage Dialogue 1 At the Bar Situation: Mr. Grant (G ) walks into the bar in the evening. Bartender (B): Good evening, sir. May I help you? G: (Seating himself on the bar stool) Good evening. Any typical Chinese wine here? B: Certainly，sir. What about Shaoxing wine? It’s a still wine made from fermented glutinous rice. It tastes somewhat like Japanese Sake. G: Mm，could you suggest something a little stronger? Part One Speaking and Passage B: Then，what about Mao Tai? It’s a famous Chinese liquor and never goes to the head. G: Great. A bottle of it, please. B :Just a moment，sir. (He comes back with a bot