顾商务英语高级词汇--顾客服务资料.docVIP

顾客服务 - 高级 abandon rate (noun phrase) = 放弃率 the percentage of customer calls that are terminated by the customer before reaching a customer service representative Our abandon rate was 23% last year, so we increased our call center staff to shorten customers waiting time. ? 未提供注释。 activity codes (noun phrase) = 活动代码 sequences of numbers and letters entered by an agent after a customer service interaction to categorize the customers situation Common problem types and information requests are assigned activity codes to help agents identify customer trends. ? 未提供注释。 activity measure (noun phrase) =