服务外包风险及控制.pdfVIP

17 3 第 卷第 期 湖南商学院学报（双月刊） Vol.17 NO.3 2010 6 JOURNAL OF HUNAN UNIVERSITY OF COMMERCE Jun.2010 年 月 服务外包风险及控制 刘 冲 （长沙环境保护职业技术学院，湖南长沙410004） 摘 要：随着服务外包范围扩大、涉及内容的增加，服务流程的复杂性强化了风险的不确定性，处于不同发展阶段的企业 会面临着不同的风险。因此，要依据不同外包企业的具体情况来预测企业未来的风险，并采取相应的规避措施：选择稳健的外 包方式和服务外包提供商；订立完善的外包协议；建立良好的控制机制；严格管理外包服务流程，严防内外合谋的操作性风险； 重视知识产权保护，构建诚信的商业环境；建立外包应急机制，控制集中风险；加强与承包商之间的交流与沟通，规避文化差异 风险。 关键词：服务外包；风险；控制 中图分类号：F719 文献标识码：A 文章编号：1008- 2107(2010)03- 0037- 03 Service Outsourcing Risk and Control Liu Chong (Changsha Environmental Protection College, Hunan, Changsha, 410004) Abstract ：With service outsourcing expanded and the content which involve increased, the complexity of the service procedure has strengthened the uncertainty of the risk. The enterprises at different developing stage will face different risks. Therefore, according to conditions of enterprises ,we must predict their future risk and take the corresponding measure of evading: Choose steady outsourcing way and provider; Work out consummation outsourcing agreement; Set up good controlling mechanism; Manage strictly service outsourcing procedure; Take strict precautions against the operational risk which the inside and outside plot together; Pay attention to intellectual property protection; Construct the business environment of sincerity; Set up outsourcing emergency system; Control centralized risk; Strengthen exchange and communication between the contractors; Evade the cultural difference risk. Key words ：Service outsourcing; Risk; Control