高校学生院校满意度的测量及其影响因素分析.PDFVIP

北大教育经济研究（电子季刊） 第 12 卷 Economics of Education Research (Beida) 第 1 期 北京大学教育经济研究所主办 （总第42 期） Institute of Economics of Education, Peking University 主编：闵维方；副主编：丁小浩 岳昌君； 编辑：孙冰玉 高校学生院校满意度的测量及其影响因素分析 鲍威 （北京大学教育学院/教育经济研究所，100871） 摘要：本研究聚焦于高校学生院校满意度的测量及影响因素。利用实证数据和赫兹伯格的双 因素理论，研究考察了相关变量和学生自我汇报的能力发展与学生院校满意度之间的关联性。 研究发现，师生互动、辅导员、社团活动、教学课程与学生发展之间的路径系数验证了上述 要素是影响高校学生发展的重要因素的研究假设，学生发展与院校满意度之间的路径系数更 是印证了赫茨伯格的双因素理论在解释学生满意度中的有效性。研究表明，高等教育市场化 的发展趋势将促使高校管理者采用消费者至上的服务理念 关键词：高等院校、学生满意度、赫茨伯格的双因素激励理论 The Measurement and Determinants of Student Satisfaction in Higher Education Institution Bao ,Wei Institute of Economics of Education, Graduate School of Education, Peking University, Beijing 100871, China Abstract ：This paper focuses on the measurement and determinants of student satisfaction in a college or university. Using empirical data and Herzbergs two-factor theory, the hypothesized effects were tested empirically by incorporating a comprehensive set of independent variables and self-reported competence assessments to predict student development, which in turn related to student satisfaction. The results indicate that the path coefficients from faculty-student interaction, advising staff, student club and curriculum to students development are consistent with the assumption that these are key factors that influence student development. Also, the path coefficient from student developmen