谈判与冲突的解决方案.ppt

Characteristics of Sources of the Persuasive Effort说服力影响来源的特点 Personal Attractiveness个人吸引力 Friendliness友诚 Compliments赞赏 Attractiveness吸引力 Helping the Other Party帮助对方 Perceived Similarity类似的感觉 Emotion情感 Characteristics of Receiversof Persuasion说服接受者的特点 Attending (Nonverbal acts) to the Other 专注（不是所有的行为）他人 Make Eye Contact目光的接触 Adjust Your Body Position调整身体姿态 Nonverbally Encourage or Discourage What the Other Says 非语言鼓励或阻拦对方说话 Characteristics of Receiversof Persuasion说服接受者的特点 Exploring or Ignoring the Other’s Position 发掘或忽略对方地位 Selectively Paraphrase有选择性的解释 Reinforce Points You Like in