[英文版]人力资源管理概论-Interviewing Candidates(ppt 25页).ppt

How to Conduct an Effective Interview Structure your interview: Base questions on actual job duties. Use job knowledge, situational, or behaviorally oriented questions and objective criteria to evaluate the interviewee’s responses. Train interviewers. Use the same questions with all candidates. Use descriptive rating scales (excellent, fair, poor) to rate answers. Use multiple interviewers or panel interviews. If possible, use a standardized interview form. Control the interview. Take brief, unobtrusive notes during the interview. ? 2005 Prentice Hall Inc. All rights reserved. 7–* Examples of Questions That Provide Structure ? 2005 Prentice Hall Inc. All rights reserved. 7–* Figure 7–3 Situational Questions: 1. Suppose a co-worker was not following standard work procedures. The co-worker was more experienced than you and claimed the new procedure was better. Would you use the new procedure? 2. Suppose you were giving a sales presentation and a difficult technical question arose that you could not answer. What would you do? Past Behavior Questions: 3. Based on your past work experience, what is the most significant action you have ever taken to help out a co-worker? 4. Can you provide an example of a specific instance where you developed a sales presentation that was highly effective? Background Questions: 5. What work experiences, training, or other qualifications do you have for working in a teamwork environment? 6. What experience have you had with direct point-of-purchase sales? Job Knowledge Questions: 7. What steps would you follow to conduct a brainstorming session with a group of employees on safety? 8. What factors should you consider when developing a television advertising campaign? Note: So that direct comparisons can be made, an example is presented to assess both teamwork (1,3,5,7) and sales attributes (2,4,6,8) for each type of question. Source: Michael Campion, David Palmer, and James Campion, “A Review of Structure in the Selection Interview,” Pers