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Energy Breakout Session Results Oil Gas A number of tools have been developed in the US that need to be more effectively leveraged off-shore: I. Performance Measurement II. Benchmarking A number of large-scale engagements have provide the platform for leverage on projects off-shore: I. Activity-Based Costing II. Reengineering III. Performance Measurement IV. Systems Dynamics V. Segment Restructuring Critical Action Steps: 1.Summarize tools and engagement experiences 2.Put that tool and engagement experience on-line 3.Update it regularly 4.Get committment from equity partners on investment required to populate, update and monitor our knowledge sharing tools. Quote of the day: “We need to do the above if we wish to be a real consulting firm.”Electric Utility Industry Strengths/Weaknesses Good growth so far. But pace of growth lags way behind AC. Different deregulation scenarios require different consulting services: Scenario 1 (improved regulation): Cost allocation, MIS, performance evaluation Scenario 2 (Wholesale wheeling): Restructuring alternatives, process improvement and marginal costing tools Scenario 3 (limited retail competition): Transformation, customer management programs, revenue enhancement Scenario 4(full retail competition): ABC by client segment, critical process ABM, marketing development Strong in scenarios 1 2. Problems in scenarios 3 and 4. -Don’t marshal resources needed to serve category 3 clients -Distinctiveness of utilities. Hard to get skills to cross the industry border. -Need for communication to internal personnel of challenges, rewards of the industry -Miss opportunities to leverage expertise gained in other industries; e.g., telecom Can’t do strategy for every utility. Need to choose long-term partners. Need stong research back-up for scenario 3 and 4 services. Need to leverage expertise from either other industries or other regions Need for knowledge-sharing enhancements Offer change management as a lead product Role of IT. Majo