TL9000基础知识培训.pdfVIP

TL9000基础知识培训 Telecom Industry Drivers Telecom Industry Drivers 电讯行业的驱动力 电讯行业的驱动力 •Shorter cycle time and velocity in the markets •产品生命周期变短、市场快速变化 •Speed to market is key, creating risks •快速应对市场是关键 •Huge consortiums are being formed •巨大联盟正在形成 Telecommunications Industry Needs Telecommunications Industry Needs 电信行业的需求 电信行业的需求 • High Reliability • 高可靠性 • Software Life Cycle Management • 软件生命周期管理 • Quality Of Supplier Services • 供应商服务质量 • Customer - Supplier Communications • 客户与供应商的沟通 What is QuEST Forum? What is QuEST Forum? 什么是QuEST Forum？ 什么是QuEST Forum？  The Quality Excellence for Suppliers of Telecommuniations (QuEST) Forum — — is a unique partnership of telecommunications suppliers and service providers.  QuEST Forum——电信业优质供应商论坛  Pls See Website: When did QuEST Forum begin? When did QuEST Forum begin? 何时建立QuEST Forum? 何时建立QuEST Forum?  It was founded in April 1996 by a core group of telecommunications service providers.  1996年4月，电信业主要服务供应商发起，希望建立业 内更好的质量体系要求，  It was formed in October 1997.  1997年10月正式成立；  Work began at the inaugural meeting in January 1998.  1998年开始工作。  now has more than 100 members.  目前世界范围的会员超过100个； QuEST Forum Goals QuEST Forum Goals QuEST Forum 目标（1） QuEST Forum 目标（1） • Foster quality systems that protect the integrity and use of telecommunication products and services • 培育质量体系以保证电信行业产品和服务完整性和有效性 • Establish a common set of quality system requirements • 建立质量体系要求的通用框架 • Define performance and cost based metrics to guide and evaluate results of quality system implementation • 定义基于测量指标的绩效和成本，以指导和评价质量体系运 行的效果 QuEST Forum Goals QuEST Forum Goals QuEST Forum 目标（2）