旅客服务英语.docxVIP

旅客服务英语 (1) 旅客服务英语 Part Ⅰ :Basic Sentences 常用句型 Good morning. 早晨好。 Welcome to China 欢迎来中国。 Good-bye. Have a time. 再见，祝您旅途愉快 2. Good morning. What can I do for you ? 早晨好，能帮您什麽忙？ Please wait a moment 请稍等。 Please come in.请进。 Please have a look 请看看。 Please sit down. 请坐。 This way please. 请走这边。 Thank you for your cooperation 感谢您合作。 Never mind. 不用谢。 Would you please back off a little? 请向后退一下。 Please be in order, one by one. 请按顺序，一个接一个。 After you. 请您先走。 I am sorry. 对不起。 I am sorry to have kept you waiting so long. 让您久等。 7. Do you understand? 您明白了吗？ I see.我懂了。 I don ’tunderstand. 我不明白。 Excuse me .打扰了。 8. We are waiting for the weather to improve. 我们正在等待天气好转。 We’ll keep you informed. 我们将随时通知您。 9. I ’ll take good care of your child to the boarding gate.我们将陪伴您的孩子到等机口。 10. Please fill in the UM form. 请您填写这张 UM 表格。 11. Your reservation is already in the standby list. 您的订位已经在候补名单了里。 What is your nationality? 请问您的国籍？ 12. Your ticket is not confirmed in the computer. 您的机票在电脑里没有确认。 We haven ’t found your baggage yet. We shall continue to look for it and will let you know as soon as we have information about it. 您的行李还没有找到。我们会既续为您查找，一有消息会马上通知您。 14. There is a suitcase in Paris very similar to yours. We ’d like to confirm it with you 在巴黎有一件行李和你的很相象，我们想和您确认一下。 15. Your bag has been located(found) and it ’ll arrive in Beijing tomorrow 行李已经找到。明天会到北京。 16. Your baggage is now in Beijing. Where would you want it delivered? 你的行李已经到北京，请问我们给您送到哪里？ 17. You can buy your necessities within 800 Yuan, and you should keep the receipts safe. You will be refunded expenditure by the local airline office. 您可购买 800 以内的生活必需品。保留好发票，回您驻地的航空公司办事处报销。 We shall transport our baggage by cargo service, and it will arrive at the local cargo terminal. Will you pick up your baggage personally? 您的行李我们会通过货运，给您运到当地的机场货运处，请问是您本人去取行李吗？ 19. When collecting your baggage at the airport , remember to bring your “Property Irregularity Report. ” 请您带好“不正常行李报告单”到机场取行李。 If you can ’tclaim your baggage personall