公司质量问题解决程序和问题管理.pptVIP

1.质量问题解决流程  流程 内部问题:生产线、质量确认站、坏路试验 Floor action and responsiveness te 问题 AUDIT、CCA sAbon 题:客户反馈、售后 customers feedback, warranty data 跟踪 PRR Track PRR 确认1-3钻veiy 明显本#问题 Obvious part Diamond 1-3 5a钻、问题分析过滤、爸理: QE Diamond5a 钻确认零件质量 issue analysis, filter and management: QE 操作者 ME Diamond Confirm part quality in 1-3 analysis by operators Diamond SQE CPIP;ME、SOE、PE、SIL Not oK 写 PRR Write PRR 结、工艺工装调整:维修中心ME;工艺更改:TD sh diarmid adjusment 问愿构 Containment 写 PRR Wrie PRR Floor action and 供应商质量改进 Supplier 7钻。寻求公司资说解决:OE look for resources in company  程序目的、范围、关键术语 确定质量问题解决职责,建立公司质量问题解决标准流程,为质量问题的解决与产品质量改进提供支持。 To confirm quality Issuc solving responsibility, establish company wide standard procedure for quality Issue solving and rovide support for quality Issue solving and product quality improvement. 2编制和适用范围 File composing and scope 本文件由质量部编制 This documentation is compiled by Quality Department 本文件适用于公司所有部门。 This documentation is usable for all departments 3术语 Glossary 3.1质量钻-推动质量问题解决标准的7步法。这些步法可验证操作过程,工具,零件,按照图纸检查零件,决定是 否需要工艺更改,产品更改以及寻求公司资源作为复杂问题的处理 7 Diamond--A 7-step method to push quality Issue solving, The steps can verify the operation process, verify the tooling, verify the correct part, verify the part to print, determine if process change is needed, dctermine if product change is nceded and look for resources in company wide to solve extremely complex issues 现场行动响应团队一由质量部Q牵头,车间M、维修中心M、采购部SA、技术中心M、PE参加组成的现场质量 问题响应多功能团队 Floor action and responsiveness tcam-A m composed by the ME from shop MEs, SQA, the ME and PE from TDC, and led by quality engineer from Quality Dept.  问题解决职贵 4职责 Responsibility 4.1问题发现的区域负责现场质量问题报警,生产车间负责前3钻阶段的确认;质量问题在线抑制,及对 问题解决措施实施后的在线跟踪验证。 The area manager who has issues in his own area is responsible to notify quality issues production shol nfirm the first 3 diamonds quality issues online conta track and verification after implementing problem solving countermeasures 42采购部在第4钻阶段对供应商质量确认,实施零