销售部新员工培训表.docx

市场销售部新员工培训表 NEW staff training list NAME 姓名 DEPT/SECTION 部别 POSITION 职位 ID NO 工号 COMMENCING DATE 入店日期 1 The respective division head/department head or the immediate supervisor has covered the following subjects with the above employee 相关的部门总监/部门经理或上述员工的直接上司已经向 该员工讲解了下列内容： 1 Departmental Rules 部门规章制度 16 Call on procedure 上门拜访程序 2 Telepho ne manner 电话接听标准 17 Agreeme nt sig n procedure and sta ndard 协议签订程序及要求标准 3 Hotel product prese ntati on(room\FB) 酒店产品介绍(客房、会议室、餐饮、康 乐) 18 Han dle reservati on and operatio n procedure 预定处理及操作程序 4 Product price system 价格体系 19 Admit meet ing and n egotiati on procedure 会议接待及洽谈程序 5 Job task and orga ni zati on 工作任务与组织机构 20 Meeti ng follow-up procedure 会议跟进程序 6 Job resp on sibilities 各个岗位职责 21 sta nd up to Customer relati on 客户关系维护 7 Social in tercourse etiquette 社交礼仪 22 Han dle guest compla in tly 客户投诉处理 8 Sale man quality require 销售人员的素质要求 23 Hospitality Way 聚丰圆待客之道 9 Courtesy etiquette 礼貌礼仪 24 Fire safety measure 消防安全措施 10 Procedure for walk ing guest 散客接待程序 25 Dept coord in ate and com muni cati on 部门协调与沟通 11 VIP hospitality VIP接待 26 Call on teleph one call 电话拜访 12 Procedure for group 团队接待程序 27 Commun icati on skill 沟通技巧 13 Fill the in common use form 常用表单填写 28 Sale skill 销售技巧 14 West soft system basic operati on 西软系统基本操作 JOB ORIENTATION 工作描述 TOC \o 1-5 \h \z Tour of departme nt and in troduct ion to supervisors and colleagues 匚 参观部门并介绍认识同事 Expla nati on of job —its relati on to overall operati on, stress courtesy and polite ness 匚 解释如何进行工作，包括完整的操作程序并强调礼貌在此过程中的重要性 Expla natio n and dem on strati on of each step -lett ing employee try 口 演示工作步骤后，让员工自己尝试 Check performa nee 匚 检查工作表现 Safety rules 匚 工作的安全规定 Comment 评语： Acknowledgement : I fully un dersta nd the above men ti oned topics that have bee n con ducted for me. 认可承认 我接受过上述培训，并已经完全掌握以上内容 . Staff Sign Off 员工 Immediate Superior 直接上司 Div/Dept Head部门总监/经理 Training Manager 培训经理