亚马逊卖家listing被投诉处理流程.pdfVIP

精品文档 你我共享 亚马逊卖家 listing 被投诉处理流程 亚马逊上选品很难，好不容易选了个爆款还没有开始卖多少 就收到了邮件投诉侵权， 然而侵权也很很多种， 不单单只是产品侵权， 被投诉之后也有很多种方法可以处理， 不一定就着急着要删掉 listing ， 还是要根据实际情况来。 Listing 侵权被投诉是运营中最经常发生的事情， 也是导致账号受 限几率最高的诱因。 卖家除了需要在选品阶段做好潜在侵权要素评估 之外，在日常运营中，一旦遭遇被投诉，也要积极分析原因，并采取 有效的应对措施。 下面方信小编以一个卖家收到的亚马逊系统通知邮件为例， 分析 作为卖家该如何应对一条 Listing 的被投诉问题。 AAAAAA 精品文档 你我共享 某卖家收到的亚马逊系统通知邮件： Hello, We are contacting you because we received a report of infringement from the rights owner listed below. Sellers on A are not allowed to create listings or detail pages that infringe intellectual property rights. We removed the following content: ASIN: XXXXXX， We may let you list this content again if we receive a retraction from the rights owner. Their contact information can be found below. Anne Grethe Nielsen enforcement@patrade.dk If the rights owner agrees to retract their complaint, they must send the retraction to us at notice-dispute@. If you believe that the reported content does not infringe the rights owner ’s intellectual property rights, you may email notice-dispute@ with supporting information. We consider allegations of intellectual property infringement a serious matter and your account is under review. If we receive more complaints about your listings, we may not allow you to sell on A. To learn more about this policy, search for Intellectual Property Violations in Seller Central Help. Complaint ID: 1XXXXXXX Sincerely,在邮件中，亚马逊首先告知卖家投诉方投诉的原 因是 “infringe intellectual property rights ，所以，卖家此时就应该首先” 考虑的是关于知识产权方面的因素。 AAAAAA 精品文档 你我共享 什么是知识产权呢 ?一般设计的是产品专利方面的问题，所以， 面向专利方向的分析就是一个大