2011-罗宾斯-管理学-11版-英文PPT-18.pptxVIP

;What Is Control?;Why Is Control Important?;Exhibit 18-1: Planning-Controlling Link;What is the Control Process?;The Control Process;Exhibit 18-2: The Control Process;Measuring: How and What We Measure;Exhibit 18-3: Sources of Informationfor Measuring Performance;Comparing Actual PerformanceAgainst the Standard;Exhibit 18-4: AcceptableRange of Variation;Taking Managerial Action;Exhibit 18-5: Green Earth GardeningSupply — June Sales;Exhibit 18-6: Managerial Decisionsin the Control Process;What Is Organizational Performance?;Measures of Organizational Performance;Exhibit 18-7: Popular Industry and Company Rankings;Exhibit 18-7: Popular Industry andCompany Rankings (cont.);Types of Control;Types of Control (cont.);Exhibit 18-8: Types of Control;Financial Controls;Exhibit 18-9: Popular Financial Ratios;Exhibit 18-9: Popular Financial Ratios (cont.);What is the Balanced Scorecard?;Information Controls;Benchmarking of Best Practices;Exhibit 18-10: Suggestions forInternal Benchmarking;Workplace Concerns;Exhibit 18-11: Controlling Employee Theft;Exhibit 18-11: Controlling Employee Theft (cont.);Exhibit 18-12: Controlling Workplace Violence;Exhibit 18-12: Controlling Workplace Violence (cont.);Customer Interactions;Terms to Know