ebay平台客服细节.docxVIP

EBA 丫客服细节及邮件回复示例 邮件格式： Dear Customer-Name, Thank you for your email, 正文 正文 If you have any question please feel free to contact us. (If you have any further questions please do not hesitate to contact us) Best Regards(Sincerely) Your Name 售前邮件： 1、 议价。 我们不接受一般客户议价，除客户需批量够买外，批量购买议价的，需向相关销售人 员与部长汇报，由销售人员向采购人员获得批量价格后告知客服，部长同意后最后由 客服人员回复客户给予批量价格。针对先前有承诺给予优惠的老客户，则给予相应承 诺的优惠价格。 婉拒客户讨价示例： Dear Thomas, Thank you for your email, We are sorry that we cant reduce the price for you, The price now is our rock-bottom price. Thank you for your visiting our store, If you have any question please feel free to contact us Sincerely Bob 给予客户折扣价示例： Dear Thomas, Thank you for your email, We can only offer $9.99 per item for you if you want to buy 50 pieces. If you accept the price please contact us and we will send a invoice to you, Thank you. Sincerely Bob 注：如果发 invoice 给客户进行 Off ebay 交易的话记得不要直接回复客户从 ebay 后 台写来的邮件，应另写信给客户的收信邮箱，因为 ebay 不允许进行 Off ebay 交易。 2、 咨询发货地区 。 我们只发美国境内地区 (包括 Alaska/Hawaii 、波多黎哥等美国属地 )、PO Box 地址 ( 用 USPS发送方式，并不可用 UPS Return Label收回，因UPS不送PO Box地址)及 加拿大境内地区，目前暂不发美国与加拿大以外的国家。 示例： Dear Thomas, Thank you for your email, Yes, we do ship to UK, please trust to purchase 或 We are sorry that we only ship inside the USA and Canada, Thank you for your visiting our store 。 Sincerely Bob 3、 咨询发货方式 公司提供3种发货方式给客户选择，默认情况下采用USP3免费平邮，另有UPSGround、 UPS 2nd Day 可供客户选择，当产品价值超过一定金额（ $80 左右）客户并采用了默认 发货方式时，公司为避免物品物丢失带来的损失，会转由 UPS Grou nd发货方式，因为 USPS平邮没买保险，UPS有购买保险。 示例： Dear Thomas, Thank you for your email, We offer there shipping way for buyer to select: USPS First Class Mail 、 UPS Ground and UPS 2nd Day, By default we usually ship via USPS First Class Mail, it s free shipping and this shipping way accept PO Box address, UPS shipping way is not ship to PO Box address. Buy the way we usually ship out the item within 1-2 business days and usually it takes 1-5 day to delivered. If you have any further questions please do not hesitate to contact us, thank you. Sincerely Bob 4、 技术问题 一般产品