商务礼仪与专业形象中英双语版.pptx

; Communication Manner in the business World 商务世界里的交流方式;Social Manner and Style社交礼仪和风格;Avoiding the commonly made errors in Social Behaviors 社交礼仪几大忌;社交场合的礼仪;社交场合的礼仪;社交场合的礼仪;在办公室的举止;坐电梯的礼仪;Learn to Take Compliments Graciously学习如何接受赞美;Business Introduction and Handshaking 商务介绍和握手礼仪;First Greetings 初次见面;A man is always introduced to a woman 先把男士介绍给女士 “Miss Wang, I would like you to meet Mr. Li” “王小姐，让我介绍李先生给你认识。” “Mr. Li, this is Miss Wang” “李先生，这位是王小姐。” 先把年轻的介绍给年长的人 先把比较熟悉的人介绍给比较陌生的人;Business manner different from social introduction manner, because it is based on hierarchy(阶级地位),rank(社会地位)and authority(权威人士). The rule is: -People of less authority are introduced to people of greater authority. 职位较低的被介绍给职位较高的。 -Gender and Age play no role 性别与年龄，不列入规则 Exceptional Cases 例外情况： -Clients and Officials are always more important than people in your company (CEO). 客人及官方人员永远比你公司的高层人士重要。; The Greatest Fears about Making an Introduction;Title puts the person into context for others. 头衔把人们放进恰当的社会角色中去。 Is this a professor? 教授? a doctor? 医生? a priest? 神父? an engineer? 工程师? an accountant? 会计师?;Never assume that you can call someone by his or her first name automatically. 永远不要自认为可以直接称呼别人的名字。 You should use a person’s title until you are invited to use the first name. 有头衔的话一定要称呼头衔。 Mr. Mrs./ Miss/ Ms Ms or Miss -- Unmarried Women (未婚) Mrs. -- Married Women (已婚);How to Make a Great Impression in Giving and Receiving Name Cards 如何通过递送和接受名片留下深刻印象?;Giving and Receiving 名片交换 1.交换名片时,应双手递出名片给客人,名片正面朝上。 同样的，在接受名片时亦应双手接过来。 -- Mr. Johnson, can I give my card to you? -- Mr. Johnson, this is my card. 2.如商务餐宴中交换名片时,应在餐前或餐后,不应在用餐期间交换。 3.名片递给中国人，中文面朝上；递给外国人，英文面朝上。;How to Make a Great impression by Reading Name Card 留下深刻的印象;In a group of outsiders, a boss should always ac