(西餐英语)Module Two Unit 1 Reserving Seats餐位预订.pptVIP

(西餐英语)Module Two Unit 1 Reserving Seats餐位预订;The steps to table reservation 预订效劳程序;How to receive a telephone reservation接听 技巧;超过三声应向客人致歉， “Sorry to have kept you waiting.〞(对不起，让您久等了。) 尽量不要让客人空等 。 Waiting time 17 s 让客人等待时间不得超过１７秒 ;需要查询时，询问客人是等候还是在特定时间打回 “Please hang on a minute. I’ll check it for you.〞 (我帮您查一下，请稍等。) “Would you like to wait a moment or let me call you back later?〞(请问您是稍等，还是待会儿我打回 给您？) ;信息记录完成后向客人复述一次， “May I repeat your orders for you?〞 (我重复您的订单好吗？) 然后请客人确认，并再次询问客人还有什么补充的 “Is there anything else? ;听不懂或者听不清时，应请客人重复， “I beg your pardon?〞 (请再说一次。) “Sorry, can you